Return Policy & Order Cancellations

Detlyfindia.com is committed to providing our customers with quality products and exceptional customer service. We want our customers to be completely satisfied with every purchase they make with us. Please note that there are some products for which we cannot accept returns due to manufacturer policies. See below for complete details.

 

Defective/Damaged Merchandise

We take pride in delivering our customers quality products, but in the unlikely event that you receive an item that is either defective or damaged, please contact Customer Service within 2 days of delivery. We ask that you please carefully inspect each product upon delivery. It is important that any visible damage must be noted at the time of delivery so that a shipping claim may be filed.

 

Ordered Wrong Item

If you wish to return an product simply because you changed your mind or ordered the wrong item, please contact us within 3 days of receiving your item. A restocking fee of 10% will apply. Please note that you will not be credited for the shipping charges and you will be responsible for the return freight charges.

Non-Returnable Items

We are unable to accept returns for the following items: used products, items with broken seals,partial packages, custom or special orders.

Return Process

With the exception of non-returnable items, all unopened products purchased at detlyfindia.com can be returned within 3 days of your receipt.

Order Cancellations

Orders placed on detlyfindia.com or over the phone are processed very quickly and because of this, it is difficult to cancel orders after they have been placed. There is a small 15 minute window, during which the order is being processed, between when the order was placed and when it is submitted. An order can only be cancelled during this 15 minute processing window. If you want to cancel a placed order please call our customer service department at +91-7004316054 / 9798875584 / 7992282197